Refund policy

Return & Refund Policy

At On The Grip, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help. Please read the following policy to understand our process for returns and refunds.

1. Returns

• Eligibility: You have 30 days from the date of purchase to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• Non-Returnable Items: Certain items are exempt from being returned, such as gift cards, downloadable software products, and sale items.
• Return Process: To initiate a return, please contact our customer support at [email address] with your order number and reason for the return. We will provide you with a return shipping label and instructions on how to send your item back.

2. Refunds

• Inspection & Approval: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Partial Refunds: In some cases, only partial refunds are granted (if the item is damaged or missing parts for reasons not due to our error).

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email address].

4. Shipping Costs

• Return Shipping: Shipping costs for returning an item are the responsibility of the customer unless the return is due to a defective or incorrect product.
• Refund of Shipping Fees: Original shipping fees are non-refundable unless the item was defective or incorrect.

5. Contact Information If you have any questions about our return and refund policy, feel free to contact our customer support at [email address].