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Shipping policy

Shipping Policy

At On The Grip, we strive to ensure that your orders are processed and delivered as efficiently as possible. Please review our shipping policy for important information regarding the shipping process.

1. Order Processing Time

  • All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Once your order has been processed, you will receive a shipping confirmation email with tracking information.
  • Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Rates & Delivery Times

  • Standard Shipping (U.S. Domestic): Delivery typically takes 3-7 business days after order processing, depending on your location. Shipping costs are calculated at checkout.
  • Expedited Shipping: Faster shipping options are available during checkout for an additional fee. Delivery typically takes 1-3 business days after order processing.
  • International Shipping: We currently offer international shipping to select countries. Delivery times vary by destination, typically taking 7-21 business days. Please note that customs fees, import duties, and taxes may apply and are the responsibility of the customer.

3. Shipping Carriers

  • We partner with reliable shipping carriers such as USPS, FedEx, UPS, and DHL to ensure your orders arrive safely and on time. The carrier will be determined based on your location and the shipping method selected.

4. Shipping Delays

  • While we strive to deliver orders promptly, delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or customs processing for international orders. We are not responsible for these delays, but we will do our best to keep you informed and assist with any issues.

5. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment's progress through the carrier's website.

6. Undeliverable Packages

  • If a package is returned to us due to an incorrect address or was unclaimed, we will notify you. Reshipping fees may apply, and delivery times will be extended.

7. Lost or Stolen Packages

  • On The Grip is not responsible for packages lost or stolen after delivery confirmation. If your package shows as delivered but you have not received it, please contact the shipping carrier directly to file a claim.

8. Contact Us

  • If you have any questions or concerns about your order or shipping, please contact our customer service team at [email address].
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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: 800-123-4567

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

Send us an email

SHIPPING

Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on Shella within 20 days of the delivery date.

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Shipping

  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times

Returns And Exchanges

  • Easy and complimentary, within 14 days
  • See conditions and procedure in our return FAQs

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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